In a world where health and safety are of utmost importance, ABC First Aid stands out as an organisation dedicated to supporting the well-being of all Australians. With a primary focus on accessibility, we pride ourselves in going above and beyond to provide the most up-to-date and practical training experiences in First Aid, Health, Safety and Lifesaving.
ABC Licence Training (RTO 3399), trading as ABC First Aid is a well-established and well-respected Registered Training Organisation that services a diverse community of partners across Australia.
We have been around since 1998 and our mission is to support the health and safety of Australian communities through our First Aid Training Partners. We are governed by the requirements and guidelines of Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.
We have been registered as a Registered Training Organisation since 1 Jan 1998. We are committed to complying with the Standards set under the Vet Quality Framework. Further details about our scope of registration can be found on the National Training Register here.
Chief Executive Officer
Susan brings over 15 years of First Aid training experience and more than 10 years managing Registered Training Organisations (RTOs). Her extensive industry knowledge and leadership help drive ABC’s high-quality training programs, online learning, and first aid resources.
Passionate about staying industry-current, Susan regularly undertakes professional development and enjoys connecting with ABC partners through webinars, sharing insights and support across all aspects of first aid delivery.
Outside of work, Susan enjoys camping, jet skiing, and outdoor adventures with her three dogs, Rocco, Rua, and Benny.
"Backing our partners for success is our ethos. From industry guidance to administrative and business support, we're here to help -- we support our partners, not compete with them,"
Head of Training
Partner Support & Compliance Coordinator
Training & Student Success Coordinator
Training & Professional Development Officer
Training Coordinator
Head of Audit & Compliance
Compliance Officer
Compliance Consultant
Head of Products
Senior Product Developer
Product Developer
Product Developer
Junior Product Developer
Business Development Officer
Marketing Consultant
Design Consultant
Business Consultant
Systems & Automation Specialist
Accountant
Human Resources
Administration
We believe that access to quality training should not be limited by geographical boundaries. Our primary purpose is to make training options and formats accessible to all Australians, regardless of location. By removing barriers, we ensure that individuals in remote areas or smaller communities have equal opportunities to gain and/or deliver essential skills and knowledge.
We are deeply committed to supporting our partners by actively engaging as a proactive partnering RTO. We understand that successful partnerships lead to the best training outcomes. By fostering strong collaborations, we enable a network of partners and their trainers to thrive, enhancing the overall quality of training provided across the country.
Recognising the critical and life-saving nature of first aid training, we place the utmost importance on the quality of our courses and programs. We strive to support our partners and their trainers to deliver consistent, high-quality services and we employ robust quality systems that support training and assessment excellence. Our partners and their trainers ensure that their training provides for students who well-prepared to handle emergencies with confidence and competence.
We understand that industry engagement is crucial in shaping effective training and assessment strategies. We actively collaborate with industry experts and stakeholders to stay abreast of evolving needs and expectations. By aligning our training and assessment services with industry and community requirements, our partners and their trainers provide students with skills that are directly relevant to their training needs.
We place the needs of our partners and their students at our forefront. We are committed to long term, supportive partnerships and we continuously seek to innovate and improve what we do. By adopting a partner and student-centric approach, we ensure that every interaction is tailored to meet the unique requirements of their clients. We are dedicated to providing a premium partnership which sets us apart as a trusted and preferred training provider.
