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In a world where health and safety are of utmost importance, ABC First Aid stands out as an organisation dedicated to supporting the well-being of all Australians. With a primary focus on accessibility, we pride ourselves in going above and beyond to provide the most up-to-date and practical training experiences in First Aid, Health, Safety and Lifesaving.
ABC Licence Training (RTO 3399), trading as ABC First Aid is a well-established and well-respected Registered Training Organisation that services a diverse community of partners across Australia.
We have been around since 1998 and our mission is to support the health and safety of Australian communities through our First Aid Training Partners. We are governed by the requirements and guidelines of Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.
We have been registered as a Registered Training Organisation since 1 Jan 1998. We are committed to complying with the Standards set under the Vet Quality Framework. Further details about our scope of registration can be found on the National Training Register here.
The CEO of ABC, Susan Devlin brings vast experience in Training Management and Directorship roles from well-known and reputable Registered Training Organisations (RTOs). Susan’s wealth of knowledge with over 15 years of First Aid training experience, and over 10 years of experience running RTOs enables ABC to deliver high-quality training, with online learning and our first aid publications.
Susan regularly participates in industry professional development as she believes it’s important to remain industry-current, to lead and set an example for ABC training partners. She enjoys engaging with ABC partners during our regular webinar events, sharing experiences and providing advice on all things first aid delivery.
“Backing our partners for success is our ethos, whether it’s industry-related, administrative support, or business acumen, we are there. We don’t compete with our partners; we leave the training to them.”
When she’s not at work Susan enjoys water sports, jet skiing, camping and outdoor activities in general. Susan & her partner have three dogs – Rocco, Rua (both cavaliers) and Benny (toy cavoodle); needless to say, they are in charge at all times!
Jodie is our highly valued RTO Administration Manager. This complex role involves all aspects of the business from student paperwork, database administration, publications, accounting and assisting our co-providers with system and student enquiries. Ensuring that ASQA compliance is maintained by our co-providers and ABC is also a large part of this role. From ensuring we have compliant resources to yearly government reporting and everything in between.
Jodie has a great passion and enthusiasm for the Vocational Education and Training (VET) industry. She has completed further training in this area and is always taking all opportunities to further her knowledge and expertise in the exciting area of the education industry.
She enjoys assisting our partners in any way possible and strives to be readily available.
Outside of work, Jodie and her husband have two children (one with special needs) who keep her busy and active. She enjoys crafting, reading, and spending quality time with her family.
Shane Neumann is the Head of Growth at ABC First Aid, where he plays a key role in driving the success of the company’s partnerships. With a deep passion for helping businesses achieve their full potential, Shane is committed to equipping ABC First Aid’s partners with strategic tools, innovative solutions, and personalised support.
At the heart of Shane’s approach is a focus on empowering partners to thrive in a competitive market. His leadership spans the entire partner journey, from onboarding and ensuring a seamless integration into ABC First Aid’s systems, to providing ongoing support and guidance that encourages long-term success. Shane believes in maintaining strong, collaborative relationships with partners, and is dedicated to ensuring that they receive the highest level of service and support.
Outside of work, Shane is a devoted family man. He enjoys spending time with his wife and their two young children, particularly on camping trips where they can relax and enjoy the outdoors.
We believe that access to quality training should not be limited by geographical boundaries. Our primary purpose is to make training options and formats accessible to all Australians, regardless of location. By removing barriers, we ensure that individuals in remote areas or smaller communities have equal opportunities to gain and/or deliver essential skills and knowledge.
We are deeply committed to supporting our partners by actively engaging as a proactive partnering RTO. We understand that successful partnerships lead to the best training outcomes. By fostering strong collaborations, we enable a network of partners and their trainers to thrive, enhancing the overall quality of training provided across the country.
Recognising the critical and life-saving nature of first aid training, we place the utmost importance on the quality of our courses and programs. We strive to support our partners and their trainers to deliver consistent, high-quality services and we employ robust quality systems that support training and assessment excellence. Our partners and their trainers ensure that their training provides for students who well-prepared to handle emergencies with confidence and competence.
We understand that industry engagement is crucial in shaping effective training and assessment strategies. We actively collaborate with industry experts and stakeholders to stay abreast of evolving needs and expectations. By aligning our training and assessment services with industry and community requirements, our partners and their trainers provide students with skills that are directly relevant to their training needs.
We place the needs of our partners and their students at our forefront. We are committed to long term, supportive partnerships and we continuously seek to innovate and improve what we do. By adopting a partner and student-centric approach, we ensure that every interaction is tailored to meet the unique requirements of their clients. We are dedicated to providing a premium partnership which sets us apart as a trusted and preferred training provider.
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